Bankruptcy Process Monitoring Principal Coordinator - Work from Home

Capital One•Plano, TX

4d•Remote

About The Position

The Bankruptcy Process Monitoring Principal Coordinator is primarily responsible for managing, monitoring, tracking of vendor and internal team processes and reporting. A successful person in this role contributes to the efficiency, productivity and success of the Bankruptcy Process Monitoring Team. The Bankruptcy Process Monitoring Principal Coordinator participates in day-to-day processing functions of Operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and participate in general project teamwork as assigned. As a Bankruptcy Process Monitoring Principal Coordinator within the Bankruptcy team, you will be the support system for a team of Bankruptcy Process Monitoring Coordinators and Bankruptcy management at various levels. You will be responsible for monitoring, creating, and enhancing processes that align with department initiatives to efficiently manage compliance, risk, spend, performance, and policy and procedure adherence. You will be responsible for helping design well-managed processes that provide sustainable, quality internal and external customer experiences, while driving continuous process improvements for existing monitoring features. Specific third-party monitoring and reporting responsibilities will be assigned to the Bankruptcy Process Monitoring Principal Coordinator based upon business needs.

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years Customer Service or Call Center experience
At least 2 years of Bankruptcy experience
At least 1 year of Process Management experience
At least 1 year of experience using Google Suite or Microsoft Office
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate.
Requirements are subject to change, as new systems and technology is delivered.
Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Internet Service Provider specs can change by provider and location within the US.
If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
This role is 100% work from home.
We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

At least 3 years of Bankruptcy experience
At least 2 years of experience in Excel or Tableau
At least 2 years of Risk Management experience
At least 2 years of Relationship Management experience
At least 1 year of experience working with third party vendors
At least 1 year of Project Management experience

Responsibilities

Act as primary support for our Bankruptcy process monitoring and leadership team
Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics
Able to work both independently and collaboratively through projects and day to day functions
Understand how operations in the bankruptcy world works and be able to support the business with daily reporting
Assist manager with data gathering and ad-hoc analysis
Understand the business goals and implement processes that support these goals
Interact with associates and managers to resolve sensitive business inquiries, escalated accounts, and systems-related issues
Respond promptly and professionally to internal and external customers regarding resolution of issues
Participate in special projects as needed
Undertake other projects/duties as assigned
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
May mentor junior level employees and review the work of others
Assist in the Vendor with ad-hoc process asks or projects
Assist with data gathering for monthly & annual business reviews
Support and coordinate third party-related internal audits
Monitor vendor adherence to contractual obligations