Bankruptcy & Litigation Support Representative

Lendmark Financial Services•Covington, GA

5d•Onsite

About The Position

The Bankruptcy and Litigation Support Service Representative plays a vital role within the Bankruptcy and Litigation Support Team, which is dedicated to managing the company’s bankruptcy portfolio and supporting litigation processes within centralized states. This position involves providing essential support to Central Operations while delivering exceptional service and effectively navigating the complexities of bankruptcy processes and collections litigation.

Requirements

High School Diploma or GED from accredited institution
0-2 years consumer finance experience
Excellent communication and customer service skills
Ability to work with minimum supervision
Ability to multi-task and detail oriented
Ability to deal effectively with peers, co-workers, managers, and staff personnel
Working knowledge of Microsoft Windows, Excel and Word applications

Responsibilities

Operates the company’s Bankruptcy and Litigation Support Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance
Receive and review daily bankruptcy file conducting account maintenance on customer accounts
Daily identification of company-wide legal accounts whose borrower(s) have filed for bankruptcy
Receipt and review of attorneys’ status reports and update system of record accordingly
Receipt, review and submit bankruptcy and attorney remittances for processing
Receipt, review and response to internal/external emails regarding bankrupt and legal flagged accounts
Other duties as assigned