Banking Services Operations Associate IV - Records & Retention

M&T Bank•Buffalo, NY

1d•$21 - $34•Onsite

About The Position

Manages requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans. This role involves receiving, reviewing, tracking, and returning custodial files and documents to and from third-party custodians and business partners. It also includes processing imaged document retrieval requests, scanning and imaging documents, packaging and sending loan folders, and managing the boxing, shipping, retrieval, and tracking of folders to and from storage warehouses. The position serves as a primary point of contact for prior servicers or sellers for loan documentation and provides operational and project support to department Group Leaders. Additionally, it involves assisting with procedure writing, transporting loan folders to and from onsite business partners, tracking incoming and outgoing documents, completing complex file room duties, and assisting with the coordination of loan acquisitions and transfers. Adherence to company standards for confidentiality, risk, and regulatory compliance is essential.

Requirements

Associates’ degree and a minimum of 1 year’s work experience, or in lieu of a degree a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s work experience

Nice To Haves

Bachelor's degree
Minimum of 3 years’ relevant work experience

Responsibilities

Receive, review, track and return custodial files and documents to and from third party custodians and business partners.
Maintain quality control oversight for work completed by less experienced staff.
Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems.
Scan and image documents.
Package and send loan folders and/or documents via external postal delivery.
Box, ship, retrieve and track folders and/or documents to and from storage warehouse.
Serve as primary point of contact for prior servicers or sellers for loan documentation.
Provide operational and project support to department Group Leaders.
Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner.
Assist with procedure writing.
Transport requested loan folders and/or documents to and from onsite business partners.
Track and query incoming and outgoing loan folders and/or documents via electronic or manual means.
Complete highly complex file room duties as assigned.
Assist with coordination for loan acquisitions and transfers.
Adhere to the Company’s standards for confidentiality.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.