Banking Services Operations Associate IV - Commercial Lending Support

M&T Bank•Buffalo, NY

2d•Onsite

About The Position

Supports all business units across the Bank’s footprint for inquiries of all commercial products and systems. Maintains a high level of customer service, quality loan processing within the guidelines of Commercial Lending Operations (CLO) procedures, Corporate policies, and Compliance, Audit and Legal requirements. Works with business partners to ensure loans continue to perform per loan documentation. Provides Internal CLO support through exception processing reports. Completes special asset processing and collaboration with Customer and Asset Management.

Requirements

Associates’ degree and a minimum of 1 years’ related work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ related work experience
In lieu of degree, 2 years of general work experience

Nice To Haves

Bachelor’s degree

Responsibilities

Complete research of mid to high complexity of all Commercial Lending processes and loan documents.
Complete mid to high level loan analysis and document review over a wide range of document types.
Serve as internal customer service contact for business partners at all levels for CLO.
Provide support of all business lines within CLO.
Maintain cross-training and knowledge of all CLO groups to communicate with high level of understanding and provide support as needed.
Maintain an understanding of multiple systems, businesses and product lines to support activities completed.
Reviews procedures across CLO to identify process gaps while researching loan issues; advise management accordingly.
Maintain exception reports that trigger communications with the business line and require an in-depth review of loan documents and discussions with credit contacts.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.