Banking Services Operations Associate IV - Payment Services Telephone Unit

M&T Bank•Amherst, NY

20h•Onsite

About The Position

This position completes non-standard and complex wire transfer repairs, requiring specialized research and processing from multiple wire system transaction queues. It also involves regulatory review and reporting, advanced account reconciliation, and procedure writing and maintenance. The jobholder routinely collaborates with representatives from Payment Services’ alternate location and participates in departmental cross-training and job shadowing efforts. This position completes assigned responsibilities under moderate supervision, and is expected to exercise sound judgment while servicing internal and external customers.

Requirements

High school and a minimum of 3 years’ general work experience

Nice To Haves

Minimum of 1 years’ Bank operations experience
Some college experience

Responsibilities

Research and complete complex wire-related transactions on a daily basis to ensure accurate and timely transfer of funds, inclusive of engaging in domestic and international wire troubleshooting, monitoring overdraft transactions, processing incoming wire transactions, including return of erroneous incoming wires, processing and verifying customer wire templates and completing advanced account reconciliations.
Review and process regulatory reports and departmental application re-certifications to ensure compliance with Federal regulations and Bank policies.
Execute system and physical security validations on an annual basis, using SWIFT Customer Security Program control guidelines.
Monitor internal and external departmental email mailboxes on a daily basis, seeking to answer customer inquiries and resolve problems in a timely manner.
Write and maintain department operational procedures to promote effective training and compliance with Bank policies.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.