Banking Services Operations Associate III - Adjustment Services

M&T Bank•Bridgeport, CT

6d•Onsite

About The Position

This role is responsible for completing quality reviews and mailing of MICR and TRA correspondence. The associate will also provide phone support for internal calls, assist with moderate training within the department, and process adjustments between banks via appropriate online systems. They will resolve routine adjustment-related problems independently and within established procedures, escalating more complex issues to management. The position requires understanding and adherence to the Company’s risk and regulatory standards, policies, and controls, identifying risk-related issues needing escalation, and promoting an environment that supports belonging and reflects the M&T Bank brand. Maintaining M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators, is also a key responsibility. Other related duties as assigned.

Requirements

Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience
Proven data entry skills
Proven personal computer skills

Nice To Haves

Some post-high school education
Minimum of 3 years’ banking experience within an operations unit or the department
Reconciliation skills

Responsibilities

Complete quality reviews and mailing of MICR and TRA correspondence.
Provide phone support for internal calls.
Provide assistance with moderate training within the department.
Process adjustments between banks via appropriate online systems.
Resolve routine adjustment-related problems independently and within established procedures; escalate more complex problems to management.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.