Banking Services Department Manager II

M&T Bank•Buffalo, NY

49d•Onsite

About The Position

The Banking Services Department Manager II is responsible for managing activities within more than one major department within an assigned Center of Excellence (COE). This role oversees 50+ FTEs and two or more manager-level direct reports, driving the strategy of the assigned department and contributing to the strategy of the assigned area. The position manages multiple units within a Department of Banking Services with a significant amount of complexity and risk exposure and acts independently in managing this.

Requirements

A combined minimum of 13 years’ higher education and/or relevant work experience, inclusive of a minimum of 3 years' managerial experience
Excellent customer service skills
Prior experience using tact and diplomacy
Strong knowledge of pertinent spreadsheet, word processing and presentation software as required within unit managed

Nice To Haves

Master's degree
Excellent verbal and written communication skills
Strong knowledge of departmental systems, documents and procedures
Proven experience to motivate a team and handle conflict without alienating others

Responsibilities

Oversee daily activities and ongoing strategic planning of a department within assigned COE, ensuring quality standards are maintained in accordance with Bank, Division and Department policy and all activities of the department are completed in compliance with defined processes and regulations.
Work with senior management within Banking Services and has input to the overall strategic planning of the Division.
Provide leadership, guidance, feedback and training to staff.
Oversee compilation of month-end data for department activities managed for distribution to and decision-making by senior management.
Understand drivers of the assigned business and address issues with assigned staff and/or management promptly.
Interact routinely with senior management of Banking Services to discuss and set business objectives for assigned department.
Evaluate department processes, procedures and policies routinely and approve changes to increase operational efficiency of departments managed to maximize resources and minimize expenditures.
Analyze data in assessing department performance and opportunities for improvement.
Escalate potential risks to senior management.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.