Banking Service Technician (ATMs) - Syracuse, NY

Convergint Career•Syracuse, NY

7d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Automation Banking Service Specialist to join our amazing culture. In this role, you will be responsible for responding to, diagnosing, and resolving field service issues for Convergint service customers. Automation Banking Service Specialists are required to demonstrate competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and repair of drive-up systems, and additional alarm and CCTV knowledge. As an Automation Banking Service Specialist, you are part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Requirements

Skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic.
Competency in lock work.
Competency in forced opening of safes and safe deposit boxes.
Competency in maintenance and repair of drive-up systems.
Additional alarm and CCTV knowledge.
Strong troubleshooting skills.

Nice To Haves

Passion for providing world-class service to customers, colleagues and communities.
Person of integrity with a commitment to growth, accountability and delivering results.
Desire to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.
Desire to grow with the company and deliver results as an exceptional Automation Banking Service Specialist.

Responsibilities

Installs equipment and services/supports existing customers by responding to service calls.
Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment.
Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry.
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive up, locksmith and electronic projects.
Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking.
Repairs or replaces damaged components of remote units.
Troubleshoots, repairs, and replaces all components of remote, audio and video equipment.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Performs preventative maintenance as needed.
Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
Handles moderately complex installations for the remote units such as alert systems.
Installs new units with final connections, testing and training.
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers specifications.
Refers only the most complex issues to higher levels.
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Keeps up to date and informed on all company policies.
Presents a professional image of Convergint at all times in appearance and behavior.
Performs other duties and responsibilities as requested or required.