Banking Service Technician (ATMs) - Syracuse, NY

Convergint•Syracuse, NY

16h•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Automation Banking Service Specialist to join our amazing culture. In this role, you will be responsible to respond to, diagnose and resolve field service issues for Convergint service customers. Automation Banking Service Specialists are required to demonstrate competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and repair of drive-up systems and additional alarm and CCTV knowledge. As an Automation Banking Service Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

Requirements

Demonstrate competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and repair of drive-up systems and additional alarm and CCTV knowledge.
Skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic.
Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.

Nice To Haves

Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.

Responsibilities

Installs equipment and services/supports existing customers by responding to service calls.
Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment.
Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry.
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive up, locksmith and electronic projects.
Repairs or replaces damaged components of remote units.
Troubleshoots, repairs, and replaces all components of remote, audio and video equipment.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Performs preventative maintenance as needed.
Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
Handles moderately complex installations for the remote units such as alert systems.
Installs new units with final connections, testing and training.
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
Inspects completed work for conformance with specifications, requirements, and compliance with applicable with manufacturers specifications.
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Keeps up to date and informed on all company policies.
Presents a professional image of Convergint at all times in appearance and behavior.
Performs other duties and responsibilities as requested or required.