Customer Service Representative- Syracuse, NY
About The Position
The IMA Group is hiring a full-time Customer Service Representative for a fast-paced role in Syracuse, NY. This position involves managing high-volume calls and emails, coordinating Independent Medical Evaluations (IMEs), and acting as a key liaison between clients, attorneys, and claimants. The IMA Group supports local, state, and federal agencies through its Government Services Division, meets evaluation and screening needs for various payers through its Payer Services Division, and conducts clinical trials through its Clinical Research Division.
Requirements
- Strong multitasking & time management skills
- Professional phone presence
- Detail-oriented and organized
- Proficiency in Microsoft Word & Outlook
Responsibilities
- Schedule and coordinate IMEs
- Communicate with clients and claimants
- Manage medical records via WCB portal
- Coordinate translation & transportation services
- Resolve inquiries with accuracy and professionalism
Benefits
- Hybrid flexibility after training
- Strong benefits package
- 401(k) with match
- Tuition & student loan assistance
- Paid parental leave
- No on-call responsibilities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
