Electronic Security Banking Specialist 1 - Atlanta, GA

Convergint•Atlanta, GA

1d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join their team. This role involves troubleshooting, repairing, and performing preventive maintenance on banking equipment such as alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, and safe deposit boxes. The position requires good verbal, written, and interpersonal communication skills. As a Banking Service Technician, you will be part of a dynamic team that offers opportunities for growth within the company.

Requirements

Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
Solid knowledge of mechanical and electrical systems.
Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer.
Strong communication skills both oral and written.
Adaptability – Responds effectively to changes in situation or information.
High School/GED or equivalent experience.

Nice To Haves

Technical diploma and/or equivalent trade experience (e.g. Electrician)
1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Responsibilities

Install, program, test, repair, and service a variety of non-routine systems and equipment for drive up, locksmith, and electronic projects, including all manufacturers' drive-up equipment, deal drawers, and related audio/video equipment. Repair or replace damaged components of remote units.
Troubleshoot, repair, and replace all components of remote, audio, and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Perform preventative maintenance as needed.
Act as a mentor to less experienced staff by using technical knowledge, skills, and experience.
Handle moderately complex installations for remote units, such as alert systems, including new unit installation, final connections, testing, and training.
Respond to moderately complex customer service calls, scheduled maintenance calls, and emergency/after-hours service calls in a timely manner.
Identify potential project challenges, communicate them to appropriate parties, and assist in developing and implementing strategies to minimize deviations from estimated costs and project deadlines.
Inspect completed work for conformance with specifications, requirements, and compliance with applicable manufacturer specifications. Refer only the most complex issues to higher levels.
Estimate cost, time, and materials for replacement equipment.
Clean, maintain, adjust, calibrate, and service equipment used in the performance of duties.
Execute all work in accordance with State and local regulations, general best practices, and company health and safety policies and procedures. Use strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Act as 'our customer’s best service provider' at all times, ensuring Convergint is the customer’s first choice for service.
Communicate and work with other team members consistently to improve overall operations of the Convergint Center and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
Keep up to date and informed on all company policies.
Present a professional image of Convergint at all times in appearance and behavior.
Perform other duties and responsibilities as requested or required.