Electronic Banking Specialist
About The Position
With moderate supervision performs first tier operational and technical support for the E-Services Department. Responds to telephone, secure messages, and e-mail inquiries. Monitors product usage and systems operation. This includes support with Online Banking, Bill Pay, Mobile Banking, e-Statements, Mobile Deposits, online account opening and other electronic services. Pull daily reports to monitor system performance and monitor activities. Resolve problems within given authority by troubleshooting issues. Assists in systems configuration and maintenance. Serve as a product expert for all electronic banking services. Provide recommendations for updating department procedures and forms. Helps in training staff and members on the features and benefits of all electronic banking services. Position requires periodic written communication. The individual in this role must be proactive in identifying the root cause of an issue to ensure appropriate support and resolution is provided.
Requirements
- High School Diploma � Required
- Three (3) Years � Customer Service - Required
- Technical Communication
- Problem Solving
- Time Management
- Teamwork
- Flexibility
- Adaptability
Nice To Haves
- General Education Degree (GED) � in lieu of H.S. Diploma
- Digital Banking � Preferred
- Project Management - Preferred
Responsibilities
- Troubleshoots and resolves member digital banking support needs.
- Process online banking, business banking, bill pay, and eStatement registrations.
- Review, decision, and process online membership and deposit account applications.
- Review various reports to monitor various system performance and activities.
- Contact members regarding their online activities; explain features and benefits of digital banking solutions.
- Collaborates with other Electronic Banking Team Members to ensure seamless team processes are adequate and efficient.
- Complete daily file uploads and audits.
- Supports other duties as needed or required.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Plan with Employer Match
- Company-Paid Insurance: short-term disability, long-term disability, and life insurance
- Tuition Assistance
- Employee Assistance Program (EAP)
- Parking Discounts
- Long-Term Care Insurance
- Annual leave
- Sick leave
- Sick and safe leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
