Banking Operations Systems Specialist

ITASCA BANK & TRUST Company•Itasca, IL

3d•$52,700 - $79,100•Onsite

About The Position

The Banking Operations Systems Specialist supports the VP of Operations in the administration and ongoing support of the Bank's core banking and new account opening systems. The position serves as the primary escalation point for Retail staff experiencing new account opening and system-related issues and assists with core system changes, configuration, testing, troubleshooting, and vendor coordination.

Requirements

Minimum 3 years of experience configuring and maintaining core banking systems and deposit modules.
Minimum 3 years of experience in bank deposit operations or branch banking support.
High School diploma or equivalent.
Strong knowledge of deposit product configuration and lifecycle management.
Experience with enhancing operational efficiencies.
Experience with security and user access control changes.
Experience with generating and summarizing system reports.
Ability to analyze needs to support the business.
Strong troubleshooting, analytical, and organizational skills.
Ability to support regulatory audits and board-level reporting requirements.
Demonstrated high attention to detail and quality assurance.
Demonstrated strong communication skills at all levels of the organization.
Demonstrated ability to work independently and as part of a team.
Demonstrated ability to navigate difficult conversations.
Demonstrated ability to provide a high level of quality service to internal customers.
Demonstrated strong product knowledge.
Demonstrated strong organizational skills.
Demonstrated strong technical aptitude.

Nice To Haves

BPM Core Banking
Administering Fiserv core banking systems and deposit modules

Responsibilities

Review, create, modify and delete core specifications for data sets including products, customer information file, debit cards, safe deposit boxes, IRAs, rates and telephone banking.
Review end of year tax reporting and create, modify and delete as needed for customer tax reporting corrections.
Create and modify BPM workflows for frontline and back-office transactions, processes including product data fields, descriptions, relationships, transaction codes, flex fields and deposit rates.
Create and modify BPM forms including document workflows, form and field mapping and custom forms. Review updates to Wolters Kluwer forms and revise as necessary to ensure the latest forms are available and custom forms are compliant.
Annually update all workflows and forms using the legal/ACH calendar.
Prepare monthly, quarterly and annual reports for management and Board meetings.
Perform advanced report writing for ad hoc and requested reports.
Create and modify approved product and service agreements and add forms to BPM.
Modify approved changes to account charge plans including service charges and per item fees.
Create, modify and delete business account specifications including service charges, account analysis, analysis groups and account sweeps.
Change deposit rates: includes rate sheet on The Source, internal rate sheet, rate change template, notify staff of changes, change in S&P Global and CoreCD.
Assist with updating procedures and user documentation to support consistent departmental operations and knowledge sharing.
Assist with researching and resolving operational questions, troubleshooting issues, customer inquiries, and deposit-related transactions while providing support to bank personnel.
Participate in departmental projects, system updates, product implementations and operational initiatives as assigned.
Perform additional duties and special projects, as assigned, to support departmental and organizational needs.