Banking Operations Senior Specialist (BOS)

Western Alliance Bank•Phoenix, AZ

11h•Onsite

About The Position

As a Senior Deposit Operations Support Specialist, you will support Bank Operations and other areas of the bank by providing a range of back-office operational support duties. You will be responsible for ensuring that your assigned operational functions are efficiently and accurately performed while maintaining a high quality of customer service and optimal departmental workflow. One of your key responsibilities is to work across the organization on complex back-office bank operational issues. You will serve as the subject matter expert in a given operational area, product, or service; and will provide bank-wide operational support, monitoring, and customer assistance. Responsible for supporting the Deposit Operations Support Manager in performing and developing an expertise in daily back-office banking operations. Ensures efficient and accurate operational support to internal business partners and/or clients and that the daily operations of the department run smoothly and efficiently. Provide a high level of responsiveness to inquiries related to a wide-range of banking transactions. Analyze, research, and resolve escalated issues. Ensure clarity and direction, and exhibit the necessary follow-through with customers and/or staff involved. Assist in mitigating risk, verifying audit compliance, and procedural quality control. Ensures compliance with established Bank policies, procedures, and state and federal regulations. Assist entry-level roles with training and development through feedback, mentoring, and training sessions.

Requirements

3+ years of related experience in Banking Operations or similar field.
High school diploma required.
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Ability to independently research and solve simple to moderately complex scenarios.
Intermediate speaking and writing communication skills.

Nice To Haves

Back office banking operations experience preferred.

Responsibilities

Supporting Bank Operations and other areas of the bank by providing back-office operational support duties.
Ensuring assigned operational functions are efficiently and accurately performed.
Maintaining a high quality of customer service and optimal departmental workflow.
Working across the organization on complex back-office bank operational issues.
Serving as the subject matter expert in a given operational area, product, or service.
Providing bank-wide operational support, monitoring, and customer assistance.
Supporting the Deposit Operations Support Manager in performing and developing expertise in daily back-office banking operations.
Ensuring efficient and accurate operational support to internal business partners and/or clients.
Ensuring the daily operations of the department run smoothly and efficiently.
Providing a high level of responsiveness to inquiries related to a wide-range of banking transactions.
Analyzing, researching, and resolving escalated issues.
Ensuring clarity and direction, and exhibiting necessary follow-through with customers and/or staff involved.
Assisting in mitigating risk, verifying audit compliance, and procedural quality control.
Ensuring compliance with established Bank policies, procedures, and state and federal regulations.
Assisting entry-level roles with training and development through feedback, mentoring, and training sessions.

Benefits

Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Opportunity to bolster business knowledge
Learning the ins and outs of how successful companies operate and manage their finances
Invaluable hands-on experience to help grow your career