Banking Operations Business Consultant

Truist•Greensboro, NC

1d•Onsite

About The Position

The Banking Operations Business Consultant provides advanced analytical, reporting, and operational support to the Wire Operations function. This role is responsible for developing, maintaining, and optimizing complex data reporting solutions that drive business insight, operational efficiency, and risk mitigation across the Wire ecosystem. Leveraging enterprise tools such as Impromptu, Tableau, MS Access, and Toad, the analyst transforms operational data into actionable intelligence that supports strategic decision making and regulatory adherence. Analyze and evaluate internal systems and procedures of assigned line of business by way of assigned projects, concentrating specifically on the efficiency and effectiveness of these systems and procedures, and the overall quality of the results or services provided. Assigned projects are high priority and may be high risk. May manage a small group of analysts. In addition to reporting responsibilities, the role leads and manages key operational initiatives, ensuring structured planning, cross‑functional coordination, and successful delivery of enhancements that improve process effectiveness within Wire Operations. The analyst works closely with stakeholders across Operations, Technology, Risk, and Compliance to assess business needs, define requirements, and support the implementation of process improvements. A strong understanding of wire‑transfer systems—including experience with platforms such as MTS (Money Transfer System)—is desired, enabling the teammate to interpret transactional data, troubleshoot operational issues, and support system optimization efforts. This position requires a detail‑oriented, highly analytical professional with the ability to navigate complex data environments and contribute to the stability and efficiency of wire‑processing operations.

Requirements

Bachelor’s degree in business or equivalent education and related experience
Seven years of banking experience, three years as a Line of Business expert or Senior Business Analyst
Excellent negotiation and presentation skills.
Thorough analytical, planning and quality control, problem-solving and organizational skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff.
Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment
Ability to support daily activities for large, multi-function operations of moderate to high risk in operations in a 24 X 7 environment
Thorough understanding of process and production management principles.
Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions

Nice To Haves

Advanced degree in Business, or equivalent education and related experience
Strong understanding of wire‑transfer systems—including experience with platforms such as MTS (Money Transfer System)

Responsibilities

Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement as well as quality enhancements.
Responsible for recommendation of improvements and enhancements within area of responsibility. This is to include completing process mapping, workflow analyses, and process re-engineering.
Prepare detailed procedural manuals for area of responsibility.
Coordinate and participate in any training that is necessary as a result of conclusions reached in project-related activities or system implementation.
Provide application support, which includes problem research, analysis, resolution, and on-call support.
Upon assignment of a recommendation or stated enhancement project, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis.
Maintain and communicate knowledge of industry trends and technology. Develop and maintain a professional relationship with vendors supporting assigned systems.
Help ensure regulatory compliance as applicable.
Act as the technical resource for assigned systems, to include preliminary project plans, project workbooks, etc. for necessary actions involving IT for enhancements, upgrades or implementation.
Maintain statistics, records and reports that help establish quality control standards at an acceptable rate.