Banking Center Manager

CORE BANK • Omaha, NE

5d • Onsite

About The Position

The Banking Center Manager is responsible for translating the bank's relationship-banking strategy into consistent, high-quality execution at the local level. This role leads a banking center as both a business and a service platform — ensuring operational excellence, deep client relationships, and strong team performance. A banking center is not simply a place where transactions occur; it is a delivery engine for trust, service, and growth. The Banking Center Manager leads through presence and influence — coaching teams, embedding service standards, and ensuring that strategy shows up clearly and consistently in day-to-day client experiences. Success in this role requires equal fluency in people leadership, client advisory, business development, and operational risk management. At the Foundational level, the Banking Center Manager I leads a smaller or standard-size banking center. They apply the role confidently on routine matters and draw on guidance for its more complex, sensitive, or highly regulated dimensions while building consistency in day-to-day execution.

Requirements

• High school diploma or equivalent required.
• Two or more years of progressive retail banking experience, including customer relationship management.
• Working knowledge of banking products, services, and regulatory requirements.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Alignment with Core Bank's Purpose, Vision, and Values.
• Follows established controls and daily operating routines; completes required reviews, approvals, and documentation for routine activity; escalates exceptions or unfamiliar risk situations promptly.
• Builds a pipeline through consistent needs-based conversations, follow-up, and basic referral routines; connects clients to core deposit, loan, and treasury solutions and partners with specialists on more complex opportunities.
• Represents the center in routine community activities and builds local connections with guidance; identifies community opportunities that align to center goals and follows through on agreed commitments.
• Runs core center routines and task execution with support; monitors daily workflow, follows up on open items, and addresses routine obstacles before they affect clients or teammates.
• Understands center priorities and adjusts plans when common conditions change; uses available reporting and leader guidance to connect team actions to deposit, loan, service, and risk goals.
• Champions the service non-negotiables across the center and models high-touch service in routine client interactions; sets clear expectations for timely follow-up, professionalism, accuracy, and ownership; handles common client questions and concerns while seeking support on sensitive escalations, complex relationship recovery, or situations with higher risk to the client experience.

Nice To Haves

• Prior lead or supervisory experience (e.g., lead or senior Experience Expert, assistant manager, or comparable) preferred.
• Experience with core banking systems, teller platforms, CRM tools, and lending systems preferred.

Responsibilities

• Translate retail banking priorities into clear expectations, daily behaviors, and measurable outcomes at the banking-center level.
• Own overall performance of the banking center across growth, service quality, operational soundness, and team engagement.
• Establish and maintain an operating rhythm for planning, execution, coaching, and performance review.
• Lead, coach, and develop a relationship-focused team through clear standards, ongoing feedback, and consistent accountability.
• Build a culture of ownership, professionalism, and service excellence.
• Oversee hiring, onboarding, training, performance management, and disciplinary actions for direct reports.
• Ensure team members are confident in delivering needs-based, solution-based conversations aligned with client needs.
• Champion a consistent, high-touch client experience across all interactions — new relationships, servicing, and ongoing engagement.
• Serve as an escalation point for complex client needs and relationship management.
• Ensure onboarding, documentation, and compliance processes are executed accurately and efficiently.
• Represent the bank in the community, cultivating centers of influence and strengthening the bank's local presence.
• Drive deposit and loan growth through proactive outreach, networking, referrals, and community engagement.
• Partner with internal teams to generate referrals and coordinated client solutions.
• Grow existing relationships by identifying opportunities to deepen engagement and expand services.
• Hold the banking center accountable to defined sales and service goals aligned with organizational strategy.
• Ensure all banking-center operations are executed in compliance with policies, procedures, and regulatory requirements.
• Oversee daily retail operations, including new accounts, account servicing, teller activity, and consumer lending support.
• Conduct required internal audits (teller drawers, vault, negotiable items) and resolve discrepancies promptly.
• Manage NSF decisioning, collections activities, and risk escalation as required.
• Support audits, examinations, and ongoing compliance documentation.
• Regular attendance is required.
• Other activities, duties, or responsibilities that are required of the employee may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED