Banking Center Assistant Mgr

Old National Bank•Waukegan, IL

9d•Onsite

About The Position

Old National Bank, a regional powerhouse with over $70 billion in total assets, is seeking a motivated Banking Center Assistant Manager. Founded in 1834, the bank is deeply rooted in its communities, focusing on helping clients achieve their goals and demonstrating a commitment to social responsibility through volunteering and charitable giving. The bank offers competitive compensation, a comprehensive benefits package including medical, dental, vision, 401K, continuing education, and an employee assistance program. Old National also supports employee engagement and inclusion through Impact Network Groups. This role offers a unique opportunity to join a growing, client-focused company with strong core values.

Requirements

Associate Degree in a business-related field preferred or equivalent combination of education and relevant work experience
3+ years of experience in banking, retail sales leadership and/or customer service
2+ years of supervisory experience, preferably in the banking or retail industry
Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS)

Nice To Haves

Bilingual is strongly preferred

Responsibilities

Deliver an exceptional client experience through leadership and motivation of a high-performing team.
Ensure operational excellence by overseeing operational controls, monitoring adherence to policies, procedures, audit standards, legal, and regulatory requirements, and communicating operational changes.
Motivate Client Service Representatives through activity-based coaching and capability development.
Identify and hire top talent.
Provide candid, actionable performance feedback.
Deliver sales and service results that meet defined performance targets by providing personalized financial advice, implementing strategies to retain and deepen client relationships, establishing new banking relationships, referring clients to business product partners, building customer confidence with digital channel capabilities, providing account servicing and maintenance, and resolving customer concerns.
Assist the Banking Center Manager in monitoring and evaluating individual sales and service goals.
Conduct regular meetings with the banking center team to build product knowledge, review goals, recognize success and development opportunities, share marketing campaigns, and introduce servicing channels.
Partner with the Banking Center Manager and Market Service Leader to ensure oversight of banking center operations, including compliance with bank policies, procedures, audit standards, legal and regulatory requirements, and security policies/equipment.
Oversee daily banking center operations including scheduling, customer service workflows, training, compliance, and resolving client issues.
Build a banking center team focused on a consultative sales approach, uncovering client needs and providing education and advice on products and services.
Set high goals for personal and team accomplishment, monitor progress, and provide individualized coaching.
Lead, manage, and motivate Client Service Representatives to achieve performance excellence in client service, operational knowledge, transaction processing, and referrals.
Foster a culture of reward and contribution through learning, growth, and performance development.
Communicate goals, track progress, utilize diverse talent and resources, empower team members, and hold them accountable.
Address performance issues by identifying causes, consulting with subject matter experts, and acting within approved guidelines.
Foster a culture that enables exceptional client experiences, anticipates and resolves issues affecting clients, and designs solutions with the client in mind.
Seek client information to develop sound solutions and follow through on commitments.
Be accessible, approachable, and helpful, building trust and credibility.
Inspire team members to demonstrate company culture and core values, coaching them to act honestly and ethically.
Attract top talent and develop team members' effectiveness in current and future roles.
Encourage and value diversity.
Give, receive, and ask for feedback.
Create a supportive environment that empowers team members while holding them accountable for goals.