Banker - NVE

Ion Bank•Closter, NJ

12h•Onsite

About The Position

At NVE Bank, a Division of Ion Bank, the focus is on providing exemplary customer service and building lifetime relationships by partnering with customers to identify and achieve their financial goals. The bank prides itself on its Service Standards and offers robust and diverse development programs for its employees, prioritizing both its internal team and the communities they serve through encouraged volunteerism. The role involves providing friendly, personalized service to Bank customers, establishing rapport to recognize and meet their banking needs, performing financial transactions accurately and efficiently, balancing the teller window, and adhering to set policies and procedures. Bankers are expected to respond to customers' financial needs by actively participating in the consultative sales process, maintaining a working knowledge of all applicable banking regulations, and keeping all customer and proprietary Bank information and assets safe and secure. Additionally, Bankers are responsible for performing all customer service activities, including opening accounts, handling customer account inquiries, processing teller transactions, and managing branch operations, while contributing to established branch profitability goals by cross-selling products and services.

Requirements

High school diploma preferred.
At least one year of retail banking experience, including teller, sales, or some comparable combination of education and experience.

Responsibilities

Project a positive and highly professional image of self and the Bank by consistently delivering service in line with company service standards/service philosophy.
Possess excellent working knowledge of all bank products and services, consumer, and business.
Proactively meet with customers face to face and over the phone to provide product and service recommendations that will meet their financial needs.
Promote, cross-sell, and upsell bank products and services that meet customers’ needs.
Identify and refer customers or prospects to non-bank product associates as appropriate.
Open accounts, perform account maintenance and provide timely customer service solutions to consumer and business customers.
Distribute loan applications, answer customer questions regarding loans, interview applicants with completed applications, and ensure all documentation is accurate.
Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number with appropriate training.
Possess an excellent working knowledge of branch systems, including but not limited to procedures, policies, cash handling, and transaction processing.
Adjust to various branch traffic flows while maintaining efficiency and accuracy of work.
Accurately balance self and branch office daily; order money; compile currency transaction reports.
Process customer transactions accurately and courteously.
Ensure that all work performed is complete and accurate.
Assist in resolving problems with branch equipment, balancing, and operational issues.
Ensure that the Bank’s security policy and program and the Bank’s loss prevention guidelines are carried out within the branch.