Relationship Manager - NVE

Ion Bank•Teaneck Township, NJ

14h•Onsite

About The Position

At NVE, a division of Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Ion also values the communities its employees serve and encourages volunteerism. The ideal candidate will demonstrate and encourage high standards of behavior consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. This individual should consistently demonstrate a strong commitment to Ion, willing to go “above and beyond” whenever necessary, and thrive in an environment that encourages teamwork and promotes inclusion. As a Relationship Manager, the role involves providing leadership and management to branch staff, ensuring operational efficiency, excellence in customer service, and the ongoing implementation of the sales process designed to deliver the Bank’s products and services to potential and existing customers while maximizing the branch's growth, competitiveness, and profitability.

Requirements

Three to Five years of retail banking with supervisory or management experience or some comparable combination of education and experience.
A proven track record of high performance, including Small Business acquisition and cross-partner referrals.

Responsibilities

Ensure service standards are continually achieved in areas of responsibility.
Formulate and execute plans for developing new business and growing existing relationships, including, but not limited to, site visits to existing clients, prospecting potential business customers, and other specific initiatives to support market growth.
Lead, influence, and proactively work with other department partners to develop market areas.
Effectively demonstrate knowledge of all bank products and services to identify and satisfy customer needs successfully.
Interview loan applicants and process and close consumer, mortgage, and commercial loans under the direction of the Loan Officer.
Exercise administrative control over budget, audit, policy, and procedure issues.
Develop and promote Bank services and products. Open accounts, cross-sell products and services and make referrals when appropriate.
Ensure that the Bank’s security and loss prevention policies and procedures are carried out within the branch.
Prepare and review performance evaluations and support employee performance objectives to develop staff to their fullest potential.
Participate in Banking and civic organizations to promote the Bank's image and visibility within the community.
Ensure a high level of customer service by branch staff.
Responsible for branch and employee goal attainment, which supports corporate goals and objectives.
Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number.
Maintain working knowledge of Bank policies and procedures, State and Federal laws and regulations.
Responsible for compliance regulations related to this position and receiving appropriate training.
Ensure compliance with Bank Secrecy Act (BSA).
Ensure compliance with Office of Foreign Assets Control (OFAC).
Ensure compliance with USA Patriot Act.
Ensure compliance with all other applicable compliance regulations identified by subject matter experts and are listed in the master compliance training spreadsheet.