Banker I (Teller)

North Brookfield Savings Bank•Palmer, MA

5h•Onsite

About The Position

We are seeking bank tellers to provide exceptional customer service, including efficient and accurate transaction processing. Positions available both full-time and for summer only.

Requirements

Cash Handling or Customer Service experience
High School Diploma
Mathematical Skills

Nice To Haves

College degree and banking experience, or equivalent combination of background and experience
Familiar with retail banking regulations and roles and responsibilities relating to each
Familiarity with Teller Capture and Cash Recyclers

Responsibilities

Strive to meet and/or exceed branch goals.
Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Maintain the highest level of confidentiality with all information obtained.
Represent the Bank to maintain and expand positive relations with all customers, potential customers, and co-workers.
Enforce dual control procedures at all times.
Receive, count, and verify working cash at the beginning of the shift.
Balance currency, coin, and checks in cash drawers at the end of shift.
Process deposits, withdrawals, transfers, and loan and mortgage payments accurately and promptly.
Process money orders and official checks.
Examine checks for validity. Ability to recognize and reduce fraud; minimize risk to consumer and the Bank.
Accept cash and checks for deposit and check for accuracy.
Process cash withdrawals, transfers, withdrawals to purchase negotiable instruments.
Determine when and how to place holds when warranted.
Process Savings Bond redemptions.
Ensure ongoing adherence to compliance procedures.
Keep educated on all deposit, business, and consumer loan products.
Balance and troubleshoot ATM/debit card concerns.
Process night drop bags.
Conduct accurate and true branch logs.
Ensure excellent customer service skills are practiced. Attempt to solve customer problems and concerns accurately, timely manner, seeking additional assistance when needed.
Identify relevant referral opportunities.
Maintain visibility in the community as an ambassador of NBSB through meaningful community events and volunteer opportunities.
Ensure compliance with all internal controls and established policies and procedures.
Identify and promote opportunities for relevant product referrals to consumers.
Maintain a positive, customer-centric, and communicative team atmosphere at all times.
Promote bank products and services.