Bankcard Maintenance Supv

Old National Bank•Evansville, IN

7d•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree in business administration preferred.
Experience working with 3rd Party Vendors / Vendor Management.
3 - 5 years’ bank office, payments, and banking experience preferred.
Proficient in Microsoft Suite and Sharepoint
Compelling Communication - Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
Strong verbal and written communication skills
Strategy in Action - Resourcefulness and ability to devise creative solutions to problems.
Ability to analyze complex documents.
Ability to analyze substantial amounts of data.
Ability to set and meet goals.
Promotes Change - Identified and recommends changes to leadership to improve performance.
Remains agile by quickly modifying behavior, leveraging resources, and trying new approaches to effectively embrace change.
Makes Decisions and Solves Problems - Experience testing and mapping various business processes and protocols.
Familiarity with industry technology systems to gather data and problem solve.
Banking Products – Knowledge of and ability to assess products and services to determine appropriate back-office support of payment solutions.
Data Management and Analytics – Knowledge and ability to analyze data for management considerations and execution.
Business Analytics – Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.
Operational Risk – Knowledge of processes, tools, and techniques used to determine the degree of risk in a given transaction or customer relationship; ability to assess, rate and manage exposure to risk for decision making.
Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
Regulatory Environment - Financial Services – Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

Nice To Haves

Improved productivity – By analyzing data and providing recommendations for enhancements.
Better collaboration across organizations by ensuring communication with key stakeholders.
Support sales growth – By analyzing data and ensuring processes are meeting line of business and client needs.

Responsibilities

Oversees daily operations related to bankcard maintenance and payment support functions within Payment Operations.
Provides guidance and direction to team members while ensuring high-quality service delivery to internal partners, community bank clients, and commercial card stakeholders.
Coordinates complex reporting, reviews analytical work, monitors settlement activities, and ensures accurate maintenance processes across multiple disciplines, including fraud, debit card, commercial card, Zelle, ACH, and other payment channels.
Manages escalated operational scenarios, assists staff in troubleshooting complex issues, and ensures all activities comply with regulatory requirements, network operating rules, and internal control standards.
Partners with management to identify risks, implement process improvements, and support initiatives that enhance operational efficiency and quality.
Provides coaching, performance feedback, and development opportunities to team members.
Supports operational planning, helps establish best practices, and serves as a subject matter resource for team and department leadership.
Evaluates market conditions and peer bank behavior to identify internal and external trends and issues affecting back-office procedures, policies and processes to determine appropriate tasks, engagement models and risks for optimal portfolio support.
Collaborates with multiple lines of business, Finance, and Risk partners to assess and establish processes to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management of payment operations.
Develops, monitors, and maintains KPIs and Metrics for Bankcard Solutions – Disputes, Research and Maintenance.
Identifies and communicates with key stakeholders.
Gathers, reviews, and analyzes business and industry data, including KPIs, financial reports and other key metrics using data analytics tools.
Liaises between various business departments and groups.
Assesses options for process improvement, including business process mapping.
Maintains documentation regarding various projects, processes, and operations.
Collaborates with project managers and cross-functional teams.
Documents and works with Key Business Partners to resolve issues by evaluating workable solutions, negotiating resolutions, and implementing solutions.
Prepares monthly reporting on Key metrics, SLAs, and business initiatives.
Manages and delivers strategic sourcing and outsourcing engagements across all phases of the sourcing lifecycle.
Understands existing, new, and developing regulatory expectations.
Works closely with the leadership teams of the functions and lines of business to oversee on-boarding, risk acceptance, exit / contingency planning and ongoing monitoring of vendors and outsourcing partners.