Bank Teller
About The Position
The Bank Teller processes a variety of customer transactions at a teller window, recognizing customer needs and recommending bank products, services, or assistance from other bank employees or departments to deliver superior customer service. This role requires strong knowledge of bank products and services, active participation in the bank's referral program to meet specific goals, and daily operation and balancing of a terminal and cash drawer. Responsibilities include accepting and processing various account transactions, loan payments, SDB rental payments, selling money orders/official checks, and handling cash withdrawals in accordance with FNB check handling procedures. The position also involves completing all required training, assisting with money shipments, performing additional branch duties, and maintaining strict confidentiality of customer information. Flexibility with work schedules and a positive, team-oriented approach are essential, along with the motivation to make outbound sales calls to clients.
Requirements
- High School diploma or General Education degree (GED)
- Proven cash handling experience
- Must possess basic computer skills and knowledge
- Ability to use a calculator, typewriter, phone, fax machine, and other office equipment
- Customer service and/or sales experience at any level
Responsibilities
- Process a variety of customer transactions at a teller window
- Recognize customer needs and recommend products, services, or assistance of other bank employees or departments
- Consistently deliver a superior level of customer service
- Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
- Participate in the bank’s referral program and utilize any applicable technology and/or programs to effectively show results
- Meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
- Operate and balance a terminal and cash drawer daily
- Accept and process savings, checking, and Holiday Savings account transactions
- Accept and process loan payments
- Accept and process SDB rental payments
- Sell money orders/official checks
- Accept and process any type of cash withdrawal
- Accept checks for cashing in accordance to FNB check handling procedures
- Participate and successfully complete all required training courses
- Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
- Assist with various duties associated with money shipments/orders, etc.
- Willingness to perform additional branch duties and responsibilities outside the realm of processing transactions
- Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
- Motivation to make outbound sales calls to current and prospective clients
- Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
- Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
- Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
- Must be able to work in a team environment, in a positive manner, with coworkers and the public
- Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures
- Maintain compliance with all appropriate rules and regulations
- Regular, predictable attendance is an essential requirement of this position
- Complete all other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
