Bank Teller

HERITAGE BANK•Mill Creek, WA

1d•Onsite

About The Position

Heritage Bank is hiring a Bank Teller for its Mill Creek Branch in Mill Creek, Washington. The teller helps customers meet financial goals by providing exceptional customer service, conducting routine financial transactions, and supporting branch sales efforts. The role may be classified as Bank Teller I or II depending on qualifications and experience. This is a full-time, fully onsite position. The typical schedule is Monday through Thursday, 8:30 a.m. to 5:15 p.m., and Friday, 8:30 a.m. to 5:30 p.m. Flexibility is required to provide coverage for training or employee absences. The base salary range is $20.00–$22.88 per hour for Level I and $21.00–$24.84 per hour for Level II, depending on qualifications and experience. The work takes place in a climate-controlled office. The role involves regular attendance and punctuality, working the agreed-upon schedule, and willingness to work a flexible and/or rotating schedule. Employees may face risks associated with criminal activity, including robbery, attempted robbery, fraud, and security incidents, and receive detailed instructions to minimize risk. The position involves frequent computer use, reading reports, and sitting, as well as operating office and cash-handling equipment. Employees must be able to stand or sit for extended periods and occasionally kneel, reach, bend, push, pull, and carry. Occasional lifting includes money and coin weighing 25–50 pounds, or files and boxes weighing 5–10 pounds. Heritage Bank offers a total rewards package that includes base salary and benefits such as medical, dental, vision, and life insurance, a 401(k), community volunteer time, and paid time off. Full-time team members receive at least 10 paid vacation days annually, eight hours of paid sick leave per month, 11 paid holidays each calendar year, and an annual float day; amounts may be prorated based on start date and/or hours worked.

Requirements

Bank Teller I: At least 6 months of customer service experience.
Bank Teller II: At least 1 year of recent cash-handling and customer service experience in the financial services industry.
High school diploma or equivalent.
Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.
Working knowledge of and compliance with relevant policies, procedures, standards, guidance, and state and federal banking regulations.
Detail-oriented, with strong organizational and problem-solving skills.
Demonstrated ability to provide exceptional customer service.
Demonstrated math skills, including understanding debit and credit relationships and negotiable instruments.
Ability to gain working knowledge of bank products and services.
Ability to read, write, speak, and understand English well.
Excellent written and oral communication skills.
Valid driver’s license, proof of insurance, and access to reliable transportation, or ability to access and use an alternative method of transportation when needed for essential job functions and required training.
Ability to perform the described physical demands, including extended sitting or standing, occasional lifting, and handling cash and coin.

Nice To Haves

Knowledge of DNA or Fiserv computer software.
Equivalent combinations of education, experience, and training may be considered.

Responsibilities

Build and maintain strong relationships and provide exceptional customer service to internal and external customers.
Perform routine paying and receiving duties and maintain an accurate cash drawer within assigned authority limits.
Promote and explain bank products and services, and make referrals based on customer needs.
Maintain confidentiality when handling customer requests and transactions.
Comply with bank policies, procedures, security requirements, and regulatory requirements.
Participate actively in branch marketing and sales promotions.
Share in branch administrative duties as required and assigned.
Perform bank activities and job responsibilities in compliance with applicable state and federal banking laws and regulations.