Bank Teller

Heritage Bank•Lynnwood, WA

22d•Onsite

About The Position

Heritage Bank has an exciting opportunity to join our organization! At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Lynnwood Branch is seeking a bank teller to help customers meet their financial goals by providing exceptional customer service, handling routine financial transactions, and actively supporting branch sales efforts. This position is Full Time; typical schedule is Monday-Thursday 8:45 a.m. to 5:15 p.m. Friday 8:45 a.m. to 5:45 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully onsite in Lynnwood, Washington. The Lynnwood Branch is a designated travel team branch, and supports King and Snohomish Counties and may support other counties in the region as needed.

Requirements

Level I - 6 months customer service experience - required.
Level II - 1-year recent cash handling and customer service experience in a financial services industry - required.
High school diploma or equivalent
Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.
Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.
Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
Detail-oriented with strong organizational and problem-solving skills.
Demonstrated ability to provide an exceptional level of customer service.
Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.
Ability to gain working knowledge of bank products and services.
Ability to read, write, speak and understand English well.
Excellent written and oral communication skills
Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.

Nice To Haves

Computer software knowledge in DNA or Fiserv, preferred.
Equivalent combination of education, experience, and training may be considered.

Responsibilities

Builds and maintains strong relationships and provide exceptional customer service to internal and external customers.
Performs routine paying / receiving duties and maintains an accurate cash drawer in accordance with assigned Authority limits.
Promotes, explains, and refers bank products and services based on customer needs.
Maintains confidentiality when handling customer requests and transactions.
Complies with all policies, procedures, security, and regulatory requirements.
Actively participates in branch marketing and sales promotions.
Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.