hour DOQ)

Sunrise Banks•St Paul, MN

8d•Onsite

About The Position

Sunrise Banks is seeking a part-time Bank Teller for its University branch in St. Paul. This role is responsible for providing efficient and accurate teller services, processing customer transactions, and responding to inquiries while maintaining a positive image for the bank. The teller will support operations Monday through Friday from 8:30 a.m. to 5 p.m., with alternating Saturdays from 9 a.m. to 12 noon. Bilingual fluency in English/Spanish/Hmong is beneficial.

Requirements

Ability to provide superior teller services quickly and efficiently.
Ability to process customer transactions in a timely and accurate manner.
Ability to respond to customer inquiries.
Ability to maintain a positive reflection of the bank's image.
Ability to maintain a positive and cooperative attitude at all times.
Ability to acknowledge and respond immediately to the customer.
Ability to greet the customer by name and use their name in closing.
Ability to make eye contact and demonstrate user-friendly non-verbal behavior.
Ability to thank customers for their business.
Ability to assist with phone answering as needed.
Ability to courteously and pleasantly answer customer questions and direct them to other departments when required.
Ability to identify opportunities to cross-sell bank products and services.
Ability to verify all cash or endorsements and issue receipts according to established procedures.
Ability to verify account information from the computer to validate all customer data before completing transactions or releasing funds.
Ability to maintain sufficient cash drawer funds to provide timely customer service and balance the drawer according to established procedures.
Ability to ensure that all transactions are thoroughly documented on the teller tape to minimize bank liability and maintain audit trail of customer transactions.
Ability to cash checks for account holders and approved check cashing customers within limits, upon verification of signatures.
Ability to process assigned transactions accurately and promptly.
Ability to sell excess cash to vault teller to avoid exceeding drawer limit.
Ability to ensure that cash drawer is stocked with sufficient cash to meet customer demand.
Ability to follow all bank regulations that affect teller operations.
Ability to adhere to all bank security policies.
Ability to accept rent payments for safe deposit boxes.
Ability to perform daily processing of TT&L payments and money orders.
Ability to perform various responsibilities and special projects as assigned by management.

Nice To Haves

Bilingual fluency English/Spanish/Hmong

Responsibilities

Provides quality customer service, maintaining a positive and cooperative attitude, acknowledging and responding immediately to customers, greeting customers by name, making eye contact, demonstrating user-friendly non-verbal behavior, and thanking customers for their business.
Assists with phone answering as needed and courteously answers customer questions, directing them to other departments when required.
Identifies opportunities to cross-sell bank products and services to new and existing customers.
Processes customer deposits and withdrawals, verifying cash or endorsements and issuing receipts according to established procedures.
Verifies account information from the computer to validate customer data before completing transactions or releasing funds.
Maintains sufficient cash drawer funds and balances the drawer according to established procedures, ensuring cash differences do not exceed the established amount.
Ensures all transactions are thoroughly documented on the teller tape to minimize bank liability and maintain an audit trail.
Cashes checks for account holders and approved check cashing customers within policy limits, upon verification of signatures.
Processes additional assigned transactions including mail and night deposit items under dual control, telephone transfers, money orders, cashier's checks, traveler's checks, cash advances, selling and redeeming savings bonds, processing currency and coin orders, counting coin, and processing food coupons according to established procedures.
Sells excess cash to the vault teller to avoid exceeding drawer limits.
Ensures the cash drawer is stocked with sufficient cash to meet customer demand.
Follows all bank regulations affecting teller operations, including Bank Secrecy Act (BSA), Regulation CC: Expedited Funds Availability Act, and CIP.
Adheres to all bank security policies for the location and the position.
Accepts rent payments for safe deposit boxes per the safe deposit box agreement.
Daily processing of TT&L payments and money orders.
Performs various responsibilities and special projects as assigned by management.