Bank Teller

HERITAGE BANK • Freeland, WA

12h • Onsite

About The Position

Heritage Bank is seeking a bank teller for its Freeland Branch. This role involves helping customers achieve their financial goals by providing exceptional customer service, handling routine financial transactions, and actively supporting branch sales efforts. The position is full-time, typically Monday through Friday from 8:30 a.m. to 5:15 p.m., with flexibility required to ensure adequate staffing for training or employee absences. The Freeland Branch is a designated travel team branch, requiring travel primarily within Skagit and Island counties, and potentially other surrounding counties.

Requirements

• Level I - 6 months customer service experience - required.
• Level II - 1-year recent cash handling and customer service experience in a financial services industry - required.
• High school diploma or equivalent
• Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.
• Equivalent combination of education, experience, and training may be considered.
• Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Demonstrated ability to provide an exceptional level of customer service.
• Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.
• Ability to gain working knowledge of bank products and services.
• Ability to read, write, speak and understand English well. Excellent written and oral communication skills.
• Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.

Nice To Haves

• Computer software knowledge in DNA or Fiserv
• Bi-lingual in Spanish

Responsibilities

• Builds and maintains strong relationships and provide exceptional customer service to internal and external customers.
• Performs routine paying / receiving duties and maintains an accurate cash drawer in accordance with assigned Authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Maintains confidentiality when handling customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Actively participates in branch marketing and sales promotions.
• Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.

Benefits

• Total rewards package, which includes base salary based on the role, experience, and skill set
• Exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time)
• Generous time off policy
• Minimum of 10 paid vacation days annually for full-time team members
• Eight hours of paid sick leave per month for full-time team members
• 11 paid holidays each calendar year
• An annual float day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees