Bank Teller Customer Service Representative
CHARLEVOIX STATE BANK•Charlevoix, MI
•Onsite
About The Position
Service our customers and possible customers, while maintaining a professional friendly demeanor. Must establish and maintain credibility in our local communities. Additional job duties are listed further down but are not all-inclusive. Must follow and enforce bank policies and procedures. Abide by and enforce all compliance regulatory requirements.
Requirements
- Attention to Communication
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Persuasive Communication
- Customer Orientation (internal and external)
- Diagnostic Information Gathering
- Analytical Thinking
- Technical Expertise
- Initiative
- Conceptual Thinking
- Influencing Others
- Compassionate
- Establishing Focus
- Fostering Teamwork
- Managing Change
- Thoroughness
- Decisiveness
- Self Confidence
- Stress Management
- Personal Credibility
- Flexibility
- Knowledge of Retail Banking Operations, Customer Service, and Cash.
- Ongoing education of compliance regulatory requirements is required.
Responsibilities
- Interact with Customers in person or telephone by determining their needs
- Onboard New Customers
- IRA and HSA support
- Be approachable to resolve customers concerns and handle sensitive private matters
- Ensure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.
- Work closely with Operations to service customer needs
- Assist in Dormant Account and Bank Secrecy Act monitoring
- Credit Card Support
- Process night drop vault deposits
- Handle customer phone calls
- Cash handling, verify incoming cash shipments
- Operate and maintain a check scanner and PC
- Operate computer software windows based (core)
- Operate a credit card terminal for customer cash advances
- Balance customer’s accounts
- Handle customer dispute of unauthorized charges to account
- Utility payments
- Order foreign currency
- Balance internal accounts
- Balance end of day to Bookkeeping
- Outgoing mailings
- Balance ATMs
- Assist Bank Courier (change orders process deposits)
- Stock incoming supplies
- Daily monitor reports (overdrawn savings, etc.)
- Sort & process (customer transactions) incoming mail
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
