BANK TELLER CSR PART TIME

CHARLEVOIX STATE BANK•Charlevoix, MI

1d•Onsite

About The Position

The primary purpose of this job is to serve customers and potential customers while maintaining a professional and friendly demeanor. The role requires establishing and maintaining credibility in local communities. Additional job duties are listed but are not all-inclusive. The position also involves following and enforcing bank policies and procedures, and abiding by and enforcing all compliance regulatory requirements.

Requirements

Attention to Communication
Oral Communication
Written Communication
Interpersonal Awareness
Persuasive Communication
Customer Orientation (internal and external)
Diagnostic Information Gathering
Analytical Thinking
Technical Expertise
Initiative
Conceptual Thinking
Influencing Others
Compassionate
Establishing Focus
Fostering Teamwork
Managing Change
Thoroughness
Decisiveness
Self Confidence
Stress Management
Personal Credibility
Flexibility
Knowledge of Retail Banking Operations, Customer Service, and Cash.
Ongoing education of compliance regulatory requirements is required.

Responsibilities

Interact with customers in person or via telephone by determining their needs.
Onboard new customers.
Provide IRA and HSA support.
Be approachable to resolve customer concerns and handle sensitive private matters.
Ensure all required documentation is obtained and kept current for Business Entities, Trusts, etc.
Work closely with Operations to service customer needs.
Assist in Dormant Account and Bank Secrecy Act monitoring.
Provide Credit Card Support.
Process night drop vault deposits.
Handle customer phone calls.
Cash handling, verify incoming cash shipments.
Operate and maintain a check scanner and PC.
Operate computer software (Windows-based core).
Operate a credit card terminal for customer cash advances.
Balance customer's accounts.
Handle customer disputes of unauthorized charges to accounts.
Process utility payments.
Order foreign currency.
Balance internal accounts.
Balance end of day to Bookkeeping.
Process outgoing mailings.
Balance ATMs.
Assist Bank Courier (change orders, process deposits).
Stock incoming supplies.
Daily monitor reports (overdrawn savings, etc.).
Sort & process (customer transactions) incoming mail.