Bank Teller / Client Service Representative – Lake St. Louis

First Bank • Lake St Louis, MO

12d • $16 - $19 • Onsite

About The Position

First Bank is hiring a Bank Teller to support our branch clients through accurate teller transactions, cash handling, client service, digital banking support, and needs-based referrals in a retail banking environment. The role is primarily focused on teller transactions and operations, cash handling, transaction processing, branch services, balancing, account services, customer service, and daily branch support. Approximately 75% of the role involves traditional teller and transaction processing responsibilities. The remaining 25% focuses on client conversations, relationship building, needs-based referrals, digital banking education, client engagement, and relationship retention.

Requirements

• High school diploma or GED required.
• At least six months of relevant work experience preferred.
• Prior experience as a bank teller, teller, cashier, client service representative, retail associate, call center representative, member services representative, or customer service professional preferred.
• Prior banking, credit union, cash handling, retail banking, or financial services experience strongly preferred.
• Strong accuracy, attention to detail, and ability to follow procedures.
• Professional communication skills and the ability to listen to and respond to client needs.
• Comfort using technology and helping clients understand digital banking tools.
• Ability to manage multiple priorities in a branch environment.
• Sound judgment and ability to identify, prevent, and escalate potential fraud or unusual activity.
• Dependability and ability to work scheduled branch hours, including Saturdays if required.

Nice To Haves

• Enjoy helping people, are comfortable handling cash, can follow structured procedures, and can balance accuracy with friendly client service.
• Dependable, detail-oriented, professional, and comfortable having client conversations in a retail banking environment.
• Comfortable with cash handling and balancing.
• Comfortable with processing financial transactions accurately.
• Comfortable working directly with clients in person.
• Comfortable asking questions to understand client needs.
• Comfortable making basic client outreach or follow-up calls.
• Comfortable referring clients to other banking professionals when appropriate.
• Willing to learn banking products, digital banking tools, and branch procedures.
• Comfortable working in a structured, regulated financial services environment.

Responsibilities

• Greet clients in a courteous, professional, and friendly manner, including greeting clients by name when possible.
• Process bank teller transactions such as deposits, withdrawals, payments, check cashing, cash advances, account transfers, and other routine retail banking transactions.
• Accurately balance your assigned cash drawer each day and promptly report any out-of-balance condition to branch management.
• Follow all branch security, regulatory, audit, cash handling, dual control, hold, and compliance procedures.
• Assist with ATM, vault, and branch operational duties as needed.
• Support clients with digital banking tools, including online banking, mobile banking, online bill pay, debit cards, ATM use, and the Client Contact Center.
• Listen for client needs during everyday banking conversations and identify appropriate opportunities for referrals.
• Refer clients to the right banking partner or business area for products and services that may support their financial needs.
• Build basic product knowledge of First Bank products and services through training, branch meetings, and ongoing communication.
• Contribute to branch goals related to client service, referrals, relationship building, and client satisfaction.
• Support a clean, organized, professional, and secure branch environment.

Benefits

• Compensation disclosure includes factors like prior experience, skill set, training, and other internal business and organizational factors.
• The specific pay range may vary depending on the geographic location for remote positions.
• Compensation decisions depend on the specific facts and circumstances of each hiring instance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED