Bank Security - Part Time Dispatcher

GardaWorld•Glen Allen, VA

12d•Onsite

About The Position

GardaWorld Security Services is Now Hiring a Bank Security - SOC Dispatcher! Ready to suit up as? What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence. As an Dispatcher, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc.

Requirements

High school diploma or equivalent
Proficiency with computers and the ability to work across multiple systems simultaneously
Ability to type and document information clearly and accurately
Comfortable handling phone calls and interacting with teammates
Ability to work effectively in a monitored and controlled environment
Ability to follow procedures while applying sound judgment when appropriate

Nice To Haves

Associate's or Bachelor's degree
2–5 years of experience in one or more of the following areas: Security operations or monitoring, Alarm monitoring or dispatch, Call center or customer support, Customer service or branch operations

Responsibilities

Monitor intrusion alarms and access control systems and respond according to established procedures
Monitor cameras and conduct camera checks for alarm verification and routine requests
Receive and respond to calls from teammates regarding alarms, access issues, and general security questions
Provide assistance with access to facilities in accordance with established protocols
Evaluate alarm events using available information, including video systems, to verify activity, reduce false alarms, and make informed decisions on dispatching law enforcement or escalating incidents in accordance with established procedures
Perform alarm verification activities designed to minimize unnecessary dispatches while ensuring timely response to legitimate security events
Prioritize and manage multiple alarms, calls, and events based on severity and potential impact
Provide basic troubleshooting assistance for access control and alarm-related issues as appropriate
Accurately document incidents, actions taken, and communications in designated systems
Follow standard operating procedures (SOPs) for alarm handling, escalation, and reporting
Adhere to all organizational security policies, procedures, and applicable regulatory requirements
Maintain confidentiality of sensitive security information, access credentials, and operational procedures in accordance with organizational policies
Escalate unusual or high-risk situations to the appropriate Tier 2 security personnel
Communicate clearly and professionally with teammates and team members
Represent the security team in a professional manner when interacting with teammates and stakeholders
Coordinate activities with other PSOC operators to ensure continuous coverage
Conduct thorough shift handoffs to ensure continuity of operations and awareness of ongoing incidents
Maintain situational awareness and remain alert to potential security issues at all times
Meet established performance expectations for alarm response, call handling, and documentation quality