Bank Operations Services Supervisor (Teller Manager)

First Citizens Bank•Long Beach, CA

9d•Onsite

About The Position

At First Citizens Bank, we are looking for individuals who are passionate about making a difference in the communities we serve. As an Operations Services Supervisor, you will be responsible for the operational management of a branch and leading a team of service line associates. Your role will involve processing teller transactions, handling customer service requests, and educating customers about the bank's offerings. You will also be responsible for identifying and referring sales opportunities to the appropriate bank partners, supporting the overall sales efforts of the branch team. A successful candidate will possess strong management, customer service, adaptability, teamwork, influence, sales, and communication skills.

Requirements

Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Influence: Capable of building rapport with different personalities to drive positive results
Sales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Financial literacy
Knowledge of retail banking products and services
Operations management
Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management

Nice To Haves

Bank Management or bank supervisory experience

Responsibilities

Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results.
Regularly and proactively leverage the expertise of bank partners, other managers or team.
Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
Initiate conversation to uncover sales or referral opportunities.
Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Complete required training by established deadlines.
Perform general office management duties as assigned to ensure operational efficiency.
Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
The results may include an accountability for individual contribution as well as team performance.