Bank Operations Customer Service Representative

Regions Bank • Hoover, AL

3d • Onsite

About The Position

At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services.

Requirements

• High School Diploma or GED
• Two (2) years of customer service or related experience
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Basic computer skills
• Excellent customer service skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation
• Demonstrates basic math proficiency , including the ability to: Accurately calculate amounts using a calculator Verify fees, penalties, interest, or balance-related figures Double-check calculations to prevent errors impacting customers
• Comfortable managing frequent customer interactions in a fast‑paced environment.
• Strong attention to detail when resolving customer inquiries and documenting outcomes.
• Able to follow established procedures and policies consistently.
• Communicates clearly and professionally with customers and internal partners.
• Receptive to coaching, feedback, and close supervision.
• Reliable, accountable, and able to manage time effectively in a time‑tracked role .
• Maintains focus and accuracy while handling repetitive and detail‑oriented work.

Responsibilities

• Determines best methods to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolutions of problems
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works with either close supervision or under clearly defined procedures
• Provides advice and guidance to less experienced associates as needed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May make periodic calls to existing customers to determine satisfaction with the company, products, and services

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED