Bank Operations Customer Service Representative

Regions Bank•Hoover, AL

4d•$40,000 - $48,310•Onsite

About The Position

At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services. This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Two (2) years of customer service or related experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Basic computer skills
Excellent customer service skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation

Nice To Haves

Demonstrates basic math proficiency, including the ability to: Accurately calculate amounts using a calculator, Verify fees, penalties, interest, or balance-related figures, Double-check calculations to prevent errors impacting customers
Comfortable managing frequent customer interactions in a fast‑paced environment.
Strong attention to detail when resolving customer inquiries and documenting outcomes.
Able to follow established procedures and policies consistently.
Communicates clearly and professionally with customers and internal partners.
Receptive to coaching, feedback, and close supervision.
Reliable, accountable, and able to manage time effectively in a time‑tracked role.
Maintains focus and accuracy while handling repetitive and detail‑oriented work.

Responsibilities

Determines best methods to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolutions of problems
Follows up, either verbally or in writing, to ensure customer satisfaction
Works with either close supervision or under clearly defined procedures
Provides advice and guidance to less experienced associates as needed
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May make periodic calls to existing customers to determine satisfaction with the company, products, and services