Bank Fraud Investigator

Washington Trust•Westerly, RI

4d•Hybrid

About The Position

Washington Trust is seeking an experienced Bank Fraud Investigator to join our Security team located in Westerly, RI. This position will be responsible for managing fraud alerts and internal and external fraud case referrals from various sources, as well as daily review and disposition of fraud alerts utilizing Verafin. This position includes independent case management responsibilities, including regular interaction with law enforcement, and preparation and filing of criminal complaints and referrals. This position supports a hybrid on-site/remote work schedule.

Requirements

Bachelor’s Degree or equivalent work experience required.
5 years of experience in fraud investigations, bank security, and bank loss prevention or other related experience.
Previous experience with and/or thorough knowledge of bank products and services
Strong technical skills, and the ability to navigate specialized fraud detection software and bank systems including core systems and check research.
Strong written and verbal communication skills required.
Must possess strong independent management, organizational, technical, analytical and problem-solving skills, with the ability to multitask and adjust priorities

Nice To Haves

Certified Fraud Examiner (CFE) and Certified Financial Crime Investigator (CFCI) certifications preferred.

Responsibilities

Review and disposition fraud alerts in Verafin
Review, respond and disposition fraud alerts related to online banking activity, mobile/ATM deposits, elder financial exploitation
Intake branch and business line referrals for fraudulent situations involving consumer, online banking, business and wealth management customers
Fraud case management, including case entry to Verafin, filing of Suspicious Activity Reports (SARs) and photo requests from law enforcement
Production and filing of referrals and criminal complaints for complex fraud cases
Customer contact/conversations regarding fraud situations and interaction with peer bank and law enforcement contacts
Review surveillance video in the course of investigations
Represent the Bank in professional fraud associations
Development and presentation of internal fraud training
Development and presentation of external facing fraud awareness material
Work with Marketing to create and execute strategies for fraud awareness material
Represent Corporate Security in risk assessment activities to support front line functions related to new initiatives and changes to existing processes
Work with Operations, Risk Management, Technology, Information Security, Compliance and Financial Administration to define processes and policies to support products and services
Robbery response (surveillance review, physically respond to branch location, communication with internal and external stakeholders)
Production of metrics for fraud alert and case management activities.
Develop and maintain internal policies and procedures for fraud alert and case management activities
Participate and provide information for Audit and examination responses as required
For vendors under management, complete internal vendor management and information security requirements including, but not limited to, user access policies, technology risk assessments and application-level security validation
Assist with Corporate Security special projects
Perform any task requested by a supervisor, as it relates to the Bank or its function