Bank Financial Services Rep (Personal Banker)

First Citizens Bank•Santa Monica, CA

About The Position

As a Financial Services Representative at First Citizens Bank, you will support sales and service delivery in a branch. You will build and expand banking relationships through proactive customer outreach and customer service requests. The role is responsible for opening deposit accounts and related banking services, as well as identifying and referring sales opportunities to the appropriate bank partner.

Requirements

Bachelor's degree and 1 year of experience, or a high school diploma or GED/equivalent and 5 years of experience in sales, customer service, and lending or financial services sales.
Application of a structured sales process.
Ability to provide financial guidance and expertise.
Financial literacy.
Knowledge of retail banking products and services.

Responsibilities

Achieve individual and/or team financial, production, and relationship results against assigned metrics and goals.
Engage customers, prospects, and referral sources through proactive outreach.
Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
Use sales practices that create value for both the customer and the Bank, with appropriate partnering, planning, and preparation to provide relevant financial guidance.
Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
Initiate conversations to uncover sales or referral opportunities; listen to customers, ask questions to understand their needs and preferences, and promptly address immediate needs.
Improve performance by seeking coaching, supporting Bank initiatives, and using tools to enhance activities.
Comply with regulations, Bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines.
Perform assigned general office management duties to support operational efficiency.
Ensure transaction accuracy and operational efficiency when performing deposit-taking duties.