Bank Card Dispute Specialist (in-office) - Midvale, UT
About The Position
Zions Bancorporation is seeking a Bank Card Dispute Specialist to join their team in Midvale, UT. This in-office position involves conducting investigations into disputes related to company-issued credit and debit cards, determining chargeback rights, and managing cardholder notifications and provisional credit issuance. The role requires interviewing clients and merchants to gather information, negotiating dispute resolutions, preparing reports, monitoring progress, and working with cardholders to minimize losses. The hours for this position are Monday-Friday, 9:00 am to 6:00 pm.
Requirements
- High School degree or Equivalent and 1+ years of bankcard products, operational processes and card dispute rules and regulations or other directly related experience.
- A combination of education and experience may meet job requirements.
- Basic working knowledge of credit and bank card products and operations, collections, and customer service.
- Working knowledge of fraud or dispute processes and procedures.
- Good customer service, analytical, investigation and communication skills, both verbal and written.
- Ability to research and resolve problems and meet deadlines.
- Knowledge of Microsoft Applications i.e. Excel, Word and Outlook.
Responsibilities
- Conduct investigations into disputes of company issued credit and debit cards to determine applicable charge back rights.
- Be responsible for cardholder notifications and issuance of provisional credit.
- Interview clients, merchants, etc. to get needed information to resolve disputes.
- Negotiate or assist with resolutions to disputes.
- Prepare reports, monitor progress and watch for any developing problems.
- Work with cardholders to ensure that losses are minimized.
- Perform other duties as assigned.
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- Paid Parental Leave
- Adoption Assistance
- Health Savings (HSA)
- Flexible Spending (FSA)
- Dependent care accounts
- Paid Training
- Paid Time Off (PTO)
- 11 Paid Federal Holidays
- 401(k) plan with company match
- Profit Sharing
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year
- Employee Ambassador preferred banking product Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
