Bank Card Dispute Specialist (in-office) - Midvale, UT

Zions Bancorporation•Midvale, UT

3d•Onsite

About The Position

Zions Bancorporation is seeking a Bank Card Dispute Specialist to join their team in Midvale, UT. This role involves investigating disputes related to company-issued credit and debit cards, managing cardholder notifications, issuing provisional credit, and interviewing clients and merchants to gather information for dispute resolution. The specialist will also be responsible for negotiating resolutions, preparing reports, monitoring progress, and working with cardholders to minimize losses. The position is in-office with hours from Monday to Friday, 9:00 am to 6:00 pm.

Requirements

Requires a High School degree or Equivalent and 1+ years of bankcard products, operational processes and card dispute rules and regulations or other directly related experience.
A combination of education and experience may meet job requirements.
Basic working knowledge of credit and bank card products and operations, collections, and customer service.
Working knowledge of fraud or dispute processes and procedures.
Good customer service, analytical, investigation and communication skills, both verbal and written.
Ability to research and resolve problems and meet deadlines.
Knowledge of Microsoft Applications i.e. Excel, Word and Outlook.

Responsibilities

Conduct investigations into disputes of company issued credit and debit cards to determine applicable charge back rights.
Be responsible for cardholder notifications and issuance of provisional credit.
Interview clients, merchants, etc. to get needed information to resolve disputes.
Negotiate or assist with resolutions to disputes.
Prepare reports, monitor progress and watch for any developing problems.
Work with cardholders to ensure that losses are minimized.
Perform other duties as assigned.