Bank Business Process Consultant Senior

USAA•San Antonio, NC

12d•Hybrid

About The Position

USAA is seeking a Bank Business Process Consultant Senior to provide consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. This role involves collecting and consolidating demand, identifying opportunities within the Bank, and executing/overseeing the development of business process related solutions. The consultant will evaluate processes and resources, developing effective solutions, improvements, and enhancements to drive efficient Bank operations using Agile best practices. The position requires a flexible work environment with 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of experience in business process consulting, process design and/or program/project management.
Advanced knowledge of bank products and processes.
Experience in implementing and sustaining change/improvements.
Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Nice To Haves

6+ years of experience in banking operations, business process consulting, or financial services, with demonstrated leadership.
Advanced knowledge of bank products, processes, and systems (e.g., Fiserv, ALS, Fidelity preferred).
Strong understanding of regulatory requirements and risk frameworks (FCRA, AML/CIP) and their application to process design.
Proven experience leading complex, cross-functional process improvement initiatives and driving sustainable change.
Proficiency in process improvement methodologies (Lean, Six Sigma, Agile) and ability to influence adoption.
Demonstrated ability to lead and influence stakeholders without direct authority.
Strong analytical skills with experience using data to drive insights and decision-making.
Experience in change management and stakeholder communication for large-scale initiatives.
Advanced understanding of risk identification, control design, and compliance in banking operations.
Effective executive communication skills and ability to operate in a fast-paced, ambiguous environment.

Responsibilities

Engages with key stakeholders to implement sustainable strategic solutions.
Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
Leads planning and execution efforts and coordinates activities for highly complex projects.
Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies, including Agile principles, and exercising control plans to ensure alignment with bank specific goals and process requirements.
Provides consultation to influence and ensure process is designed to address risk across all activities.
Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.