PLADS Business Process Consultant

Aflac, Incorporated • Columbus, GA

1d • $80,000 - $110,000 • Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

Requirements

• Working knowledge of the tools, concepts methodologies, and techniques of business process analysis and modeling, such as root cause analysis, cost/benefit analysis, process mapping/simulation, problem identification and interpretation, process change management, and performance measures
• In depth knowledge of business operations and requirements and business modeling concepts
• Strong analysis skills with ability to perform data analysis to draw conclusions, support recommendations and/or test hypotheses
• Ability to independently lead and facilitate process improvement projects with customers, including asking the right questions, listening and guiding the overall process
• Ability to apply frameworks and problem solving methodologies to unstructured problems
• Ability to demonstrate value creation for customers
• Ability to successfully manage relationships with customers
• An in-depth knowledge of effective program change control, knowledge of full project life cycle systems development, and project management methods and practices
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal/external customers and all levels of management; ability to maintain professionalism
• An understanding of the applications and systems in use within the client environment
• Advanced knowledge and skill level in Microsoft Word, PowerPoint and Visio or similar process mapping software
• Intermediate knowledge and skill level in Microsoft Excel
• Advanced knowledge and skill level in Business Processes and Business Definition Requirements
• Intermediate knowledge and skill level in Business Case Preparation and Business Cost Benefit Analysis
• Bachelor's Degree in Business Administration, Statistics, Computer Science, or a related field
• Project Management Professional (PMP), Lean or Six Sigma certification required or obtained within six months of job start date
• Six years of professional job related work experience in business analysis, project management, process improvement, developing business and/or technical documentation for end-users, business process modeling/mapping and/or methodologies development
• Or an equivalent combination of education and experience

Nice To Haves

• Experience in the insurance industry specifically disability and absence management

Responsibilities

• Leads and manages small to medium-scale business initiatives/projects assigned to the department; assures projects are completed on time, within budget, and that customer expectations are met; develops accurate project deliverables, including but not limited to project charters, quantitative impact analysis, business process flows, business rules and/or requirements, use case scenarios, communication plans, risk mitigation plans, quality plans, issues/concerns logs, project checklists, implementation plans, transition plans, and other models or outputs derived from Six Sigma/Lean tools; houses all process improvement and project related deliverables in a central repository
• Documents and models undocumented processes and identifies areas for improvement; creates consistent process models and adopts consistent tools and applies to existing and future documentation; provides process-modeling expertise to project team members; analyzes proposed changes in processes to determine effects of changes to interrelated processes
• Evaluates sources of information in order to determine any limitations in terms of reliability or usability; identifies and rationalizes the use of metrics and reports for existing or new customers; proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements
• Creates/presents recommendations to executive management seeking approval of recommended process improvements
• Assesses progress and variances from the project plan, gathers metrics to support variance findings, and develops and implements changes, as necessary, to ensure that the initiative/project remains within specified scope, time, cost, and quality objectives, and further defines project needs and schedules, as necessary
• Assists in continual development and improvement of the business process re-engineering and business process improvement methodologies
• Performs other duties as assigned

Benefits

• medical
• dental
• vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO
• state-mandated sick leave
• other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level