Bank Agile Product Owner Senior - Digital Alerts & Member Communications

USAA•Tampa, FL

2d•$103,450 - $197,730•Hybrid

About The Position

We’re looking for a Senior Agile Product Owner to help shape and deliver member communications and conversational experiences. This person should understand the value behind the products they own, use performance data and member insights to identify opportunities and recommend improvements, and translate those opportunities into executable priorities. They’ll lead an Agile development team, work across complex dependencies and partners, and be accountable for driving measurable outcomes from discovery through delivery and optimization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
3 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
Communicates difficult concepts and negotiates with others to adopt a different point of view.

Nice To Haves

Strong product management/product ownership experience with a focus on measurable member and business outcomes
Experience analyzing product performance, data and member/customer insights to identify opportunities and recommend improvements
Experience with digital communications, member/customer engagement, messaging and/or conversational AI.
Experience leading an Agile development team, managing/prioritizing a backlog and applying Agile principles.
Ability to understand and articulate product value and translate strategy into clear product priorities and outcomes.
Strong independent problem-solving skills with the ability to navigate ambiguity and drive recommendations.
Strong cross-functional stakeholder leadership, including managing dependencies, risks and tradeoffs.
Experience taking products/capabilities from discovery and experimentation through launch, measurement and continuous improvement.
Financial services or other highly regulated industry experience.

Responsibilities

Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.
Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.
Acts as 'voice of the end-user'.
Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Owns Bank agile team backlog (grooming, prioritization, and refinement).
Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.
Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
Begins to take a strategic view and think proactively about the right way to meet objectives.
Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.
Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.
May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.