Banista (Banana Cart Attendant) - Amazon

Northwest Center • Seattle, WA

8d • Hybrid

About The Position

The Banista role is a community-facing position requiring them to work at the Banana Stands, which are often outdoors. The Banista position provides professional 5-star customer service and experience at all times. Banistas proactively greet all visitors to the Banana stands, restock inventory, track daily metrics, and are responsible for timely communication of issues needing immediate attention. Banistas engage the community and provide a fun, warm and friendly interaction. The position may require working at any or all of the banana stand locations as needed between the hours of 7:15 AM and 3:45 PM Monday through Friday, with occasional weekend, evening or offsite events. Banista's are also provided projects and other assignments, as needed.

Requirements

• GED or high school diploma required.
• Minimum 1 year customer service experience.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment
• Ability to work in a variety of environments, including outdoors.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits.
• Ability to remember training content and recall daily trends in banana distribution.
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Ability to understand, interpret and follow Northwest Center (NWC) and client Policies and Procedures.
• Strong conflict resolution and problem solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Nice To Haves

• Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Responsibilities

• Arrive to the banana stand ready to work at scheduled time in provided Banista uniform.
• Assist with daily set-up and/or tear down of stand, ensuring all banana stand related items are placed in appropriate locations.
• Greet and engage every visitor to the stand in a friendly, warm, professional and courteous manner. Banista's are required to provide a 5-star impression at all times.
• Select work appropriate music to play during operating hours.
• Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
• Remove plastic or other material from the banana bunches.
• Keep the banana stand crates full and plentiful for the duration of operating hours.
• Sort any bruised or damaged bananas out and place them in the compost bin.
• Ensure the banana stand is organized and clean at all times.
• Monitor the compost bin and facilitate emptying when full.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Contribute to monthly inventory counts on trailer/stand assets
• Support Banana Stand openings, as needed
• Support the redistribution bananas across stands, as needed
• Suggest operational improvements to leadership, as needed
• Attend trainings on new process roll outs
• Learn FAQ’s and banana facts to share with visitors.
• Decorate the stand for holidays and/or special events with approved designs.
• Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, etc.
• Follow structured timelines and accommodate unexpected requests.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Ability to work at various banana stand locations (including some offsite locations) between 7:15am and 3:45pm Monday through Friday, including occasional after hours requests and weekends.
• Perform other duties as assigned for needed duration.

Benefits

• 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
• 10 Annual Floating Holidays (prorated), Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via SupportLinc including three free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED