Ballpark Runner Staff

Cleveland Guardians•Cleveland, OH

1d•$14•Onsite

About The Position

The Guardians are looking for service-minded teammates, who are committed to working together to help us create amazing memories for fans, each other, and all visitors to Progressive Field. Provide support services to the Coordinator of Ballpark Services on both game day and non-game day events by contributing to the setup and execution of all events hosted by the Cleveland Guardians.

Requirements

Tow-motor certification preferred
Prior customer service experience preferred
Trustworthy, and dependable, and ability to analyze situations to problem solve
Ability to work independently or as part of team
Provide general labor support as needed
Ability to complete pre-season, in-season (daily), and post season ballpark concourse checks
Ability to learn and operate basic computer operating programs (e.g., 24/7 Software, Microsoft Outlook, Internet Explorer, ABI, Ultipro)
Must be at least 16 years old
Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement
Ability to work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
Attend all required trainings and daily briefings
Available to work 40 out of 81 home games during the months of April through October
Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
Ability to act according to the organizational values and service excellence at all times.
Willingness to work extended days and hours, including holidays and weekends.
Willingness to adhere to all Major League Baseball and Club policies.

Nice To Haves

Tow-motor certification preferred
Prior customer service experience preferred

Responsibilities

Support and participate in all activities related to the Cleveland Guardians and associated stakeholders
Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
Respond to all support requests per Management
Contribute to pre-game preparations for pedestrian gates and ballpark concourse, ensuring a smooth ballpark opening
Coordinate the placement of all gate promos for distribution
Facilitate fireworks preparation as it relates to signage and crowd control
Supply all set-up & teardown needs for outside vendors & gameday activations
Provide support to both clubhouses with load-out procedures at the end of home series
Assist with the set-up and implementation of events, corporate meetings, and promotions hosted by the Cleveland Guardians
Set and execute Kids Run the Base program
Hear, comprehend, and disseminate instructions and vital information especially in the event of emergencies
Monitor all public areas of the ballpark, promptly reporting any issues requiring medical, security, custodial, or maintenance attention as outlined in the handbook
Document all unusual or unique occurrences on an observation card and report to a Supervisor in a timely manner
Assist with the set-up and implementation of all Cleveland Guardians hosted events, corporate meetings and promotions
Organize, inventory and maintain all assets and materials of the Ballpark Services storage in conjunction with the Ballpark Support Staff.
Facilitate all special events as needed by the organization