Bakery - Shift Supervisor

Good Food Holdings Companies•Santa Barbara, CA

1d•$18 - $23•Onsite

About The Position

This is a management-in-training position. The Bakery Shift Supervisor must have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher. Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Bakery Shift Supervisor should also be open to growth and expansion.

Requirements

High School diploma or general education degree (GED); or three to six months related experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, or employees of Bristol Farms.
Ability to speak, read and understand English.
Ability to add, subtract, multiply, and divide using whole numbers.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to resolve conflicts in such a manner to create a win-win situation.
Ability to analyze a variety of situations, think through to a solution and implement the solution.
Regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls.
Occasionally required to reach with hands and arms.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close and color vision.
Regularly works near moving mechanical parts.
Occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn.
The noise level in the work environment is usually moderate and occasionally loud.

Nice To Haves

Patience
Even tempered
Humble
Observant
Perceptive
Supportive
Decisive
Flexible
Analytical
Consistent
Encourager and teacher
Self motivated
Strong leadership skills
Good listening skills
Extraordinary customer service skills
Applied empathy
Strong sense of urgency
Open to growth and expansion
Positive attitude
Work well in a team environment
Connect with people
Reach a level of hospitality that exceeds guests' expectations
Warm, outgoing, authentically amazing
Want to be inspired, challenged, and proud of where they work
Embody a spirit of entrepreneurship and mutual respect
Approach every situation with a YES! attitude
Seek to find a solution to all opportunities that arise
Provide customer service that is extra ordinary and exceeds the expectations of our customers.
Follow established policies and guidelines that go beyond simply smiling and greeting customers.
Going above and beyond encompasses attitudes, respect, and flexibility.
Have a positive “can-do” attitude
Treat others with respect
Easily adjust to changes in the workplace.

Responsibilities

Assists with the management of the Bakery Department and coordinates the activities of other employees engaged in the ordering, processing, and selling of bakery products.
Maintains department standards while under the supervision of the Bakery Manager.
Leads by example; models correct behavior and adherence to company policies and procedures.
Responsible for using the tools provided by management to ensure the success of the department.
Is authorized to open and close the Bakery Department.
Prepares bakery and specialty products such as bagels, breads, or pastries as directed by the Bakery Manager.
Bakes products as needed.
Packages, displays, and merchandises all bakery goods according to company standards.
Responsible for the execution of all merchandising programs.
Assists with the coordination of sales promotion activities, directs employees in building and filling merchandise displays.
Cleans the counters, display cases and floors as needed.
Maintains Bakery Department under current health codes and company standards on sanitation and cleanliness at all times.
Knows all cleaning chemicals authorized in the Bakery Department and understands proper usage.
Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover products. Utilizes leftover products before opening new product.
Inspects product during baking process & preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms’ stringent standards.
Inspects finished bakery products in accordance to Bristol Farms standards of quality, presentation, & weight specifications.
Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director.
Documents all monthly safety training and reports accidents under compliance of Cal OSHA SB 198.
Recommends items to be purchased and/or discontinued according to customers’ needs and company requirements.
Maintains shelf stock-orders and assures amounts of all orders to meet all customers’ needs.
Maintains cleanliness of shelves, foods, stocking, and rotation of perishable stock.
Assists with receiving, break-down and storage of Bakery product.
Assists in training Bakery Department employees in suggestive selling techniques, merchandising techniques, and customer service skills on an on-going basis.
Responsible for all new employees training documentation.
Assists in training and developing employees on department and store standards to assure freshness, quality, customer service, and sanitation.
Ensures proper training on weighing, slicing, cutting, and serving of bakery goods.
Assures consistency in Bakery Department policies and procedures by observing employee work habits.
Maintains Bakery Department under current California Weights & Measures mandates. Trains all employees on use of proper tares and accurate weights.
Maintains Bakery Department in Price Integrity. Accurate pricing, signage, and posted weights.
Responsible for all material in the Bakery Log Book.
Responsible for communication with the Bakery Manager and Store Director on all department related issues.
Assists with the maintenance of inventory control especially for theft, shrinkage, and storage.
Assists with managing costs by controlling hours used in the Bakery Department, including overtime and controlling supply costs.
Responsible for providing customers with extraordinary service with a smile and a willing attitude.
Assists customers with orders; engaging in suggestive selling techniques.
Answers customer complaints or inquiries in such a manner so as to ensure customer satisfaction.
Follows the employee handbook at all times, especially on service standards and appearance.
At all times, meets and exceeds Bristol Farms standards in service, quality, freshness, and cleanliness.
Assists with the management of employees in the Bakery Department. Carries out supervisory responsibilities in accordance with company policies and applicable laws.
Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems.