BAKERY/DEPT LEADER

The Kroger Co.•Brown Deer, WI

About The Position

The Bakery/Dept Leader directs, supports, and supervises the Bakery department. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. This position oversees associates, scheduling, training, performance goals, merchandising, inventory, expenses, budgets, and department business planning. It also serves customers by providing product information, preparing bakery items to order, offering samples, and ensuring products are fresh and correctly portioned. The role requires compliance with food safety, workplace safety, company policies, and applicable laws. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer requests using appropriate equipment and offer product samples.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery refrigerators, freezers, ovens, and other equipment according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Keep current on present, future, seasonal, and special ads and inform associates about them.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and ensure food, case, and cooler temperatures are maintained and recorded.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify appropriate personnel when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.