Bakery Department Manager

Hy-Vee, Inc.•La Crosse, WI

About The Position

The Bakery Department Manager leads the bakery department, ensuring high product quality, customer satisfaction, and a welcoming environment. The manager sets standards for customer service, cleanliness, sanitation, team relations, and profitability, and leads department employees by example. The role includes recruiting, hiring, training, supervising, and evaluating employees; coordinating schedules, daily work plans, and goals with store leadership; and overseeing ordering, replenishment, pricing, invoicing, bookkeeping, promotions, displays, inventory, and product pre-orders. The manager also monitors sales trends, product temperatures, storage procedures, and freshness to minimize shrink, troubleshoots bakery equipment and coordinates maintenance, and supports other store areas and special projects as needed. This is a fast-moving, hands-on position in a bakery and store environment. Work may involve temperature changes, damp conditions, standard bakery and store equipment, electrical equipment, cleaning products, and solvents. Safety training is provided. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

One or more years of related bakery or retail management experience.
Completion of sanitation courses or on-the-job training in food safety.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers, lead by example, and create a friendly, welcoming atmosphere.
Help customers locate products, reach items, carry heavy purchases, and otherwise improve their shopping experience.
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee department ordering, replenishment, pricing, invoicing, and bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.