Bakery Department Manager

Hy-Vee•La Crosse, WI

About The Position

The Bakery Department Manager leads the bakery team and oversees department operations, product quality, customer service, cleanliness, sanitation, and profitability. The manager sets a welcoming tone for customers, leads employees by example, and works with store leadership to coordinate staffing, daily plans, and department goals. Responsibilities also include ordering, replenishment, pricing, invoicing, bookkeeping, sales analysis, promotions, product freshness and storage, equipment maintenance, inventory, and pre-orders. The role may also assist in other store areas and take on special projects. The position reports to the Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and has department employees as direct reports. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

One or more years of related bakery or retail management experience.
Completion of sanitation courses or on-the-job food safety training.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers, and lead by example in creating a friendly atmosphere.
Help customers find products, reach items, carry heavy purchases, and otherwise support their shopping experience.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee department ordering, replenishment, pricing, invoicing, and bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot bakery equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.