Bakery Cashier - Stanton # 53

Northgate Gonzalez Markets•Stanton, CA

1d•Onsite

About The Position

Northgate Gonzalez Market has grown from one store in Anaheim in 1980 to over 40 locations across Southern California, and we’re looking for passionate, customer-focused team members to join our family. We offer flexible schedules, opportunities for growth, and an associate discount of up to 20% for you and your household—all in a positive and fun work environment where you’ll feel valued and appreciated. If you’re enthusiastic, team-oriented, and ready to build a career with us, we’d love to meet you.

Requirements

Previous experience in a cash-handling role, preferably in a restaurant or hospitality setting.
Excellent mathematical and numerical skills, with the ability to handle cash transactions accurately and quickly.
Exceptional customer service and interpersonal skills, with the ability to effectively communicate and interact with diverse customers and team members.
Strong attention to detail, organizational abilities, and the ability to multitask effectively in a high-volume, fast-paced environment.
Familiarity with using a POS system and other relevant software applications is an advantage.
Ability to remain calm and composed under pressure and handle/de-escalate difficult situations professionally.
Must be able to listen when customers have problems or concerns with their orders and respond to their questions appropriately.
Flexibility to work in shifts, including evenings, weekends, and holidays, based on the restaurant's needs.
A commitment to maintaining cleanliness, hygiene, and personal grooming standards in accordance with operation policies.
Basic knowledge of food safety and sanitation regulations is preferred.
High school diploma or equivalent; additional certifications in customer service or hospitality are an asset.

Nice To Haves

Familiarity with using a POS system and other relevant software applications is an advantage.
Basic knowledge of food safety and sanitation regulations is preferred.
Additional certifications in customer service or hospitality are an asset.

Responsibilities

Greeting and welcoming guests in a friendly and professional way, ensuring a positive first and/or last impression for the establishment.
Assist guests in understanding the menu, making recommendations, and answering questions about ingredients or dietary restrictions.
Follow established procedures for order modifications, special requests, and substitutions.
Know menu offerings, including ingredients, preparation methods, and specials.
Proactively upsell and promote menu items, including beverages, sides, and desserts, to enhance the customer experience and increase sales.
Ensure that all condiments, utensils, and supplies are adequately stocked and readily available.
Assist in restocking food and beverage items as needed.
Stay up to date with menu items, pricing, and promotions to accurately answer guest questions and make suggestions when required.
Accurately process cash, credit card, and digital (tap, phone-based) payment transactions using the operation’s POS system, maintaining a high level of accuracy and attention to detail.
Calculate and provide guests with correct change and receipts, ensuring transparency and accountability in all financial transactions.
Handle guest inquiries, resolve complaints or issues promptly and courteously, and escalate matters to the supervisor or manager when necessary.
Maintain a clean and organized cashier station, including cash drawer and surrounding areas, to ensure a visually appealing and efficient work environment.
Collaborate with the kitchen and waitstaff to ensure timely and accurate order processing and communicate any special requests or modifications effectively.
Adhere to all company policies and procedures, including cash handling protocols, safety and security measures, and food safety regulations.
Assist in other front-of-house tasks as needed, including assisting with to-go orders.
Continuously strive to improve customer service by seeking feedback, staying updated on industry trends and implementing best practices from the management team.
Support a positive and inclusive work environment by respecting and cooperating with colleagues.