Bailey House Coordinator

UPMC•Harrisburg, PA

2d•Onsite

About The Position

The UPMC Pinnacle Foundation/Pinnacle Auxiliary is looking for a new Bailey House Coordinator to join their team. The Bailey House is a home away from home for family members of patients staying in the hospital. The Bailey House Coordinator creates a warm and welcoming experience for patients and their families.

Requirements

High School diploma or equivalent required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Ability to work independently with minimal supervision.
Strong organizational skills and attention to detail.
Ability to perform light physical tasks (e.g., lifting up to 10 lbs., standing/walking, carrying supplies).
Act 34

Nice To Haves

Experience in hospitality, guest services, administrative support, or related fields preferred.

Responsibilities

Provides day-to-day oversight to Bailey House & Bailey House Annex located at 119 & 121 Washington Streets, Harrisburg, PA.
Monitors activities and supports guests.
Reports back to Pinnacle Health Auxiliary Bailey House Committee Chair(s) and UPMC Pinnacle Foundation Vice President of Operations.
Supervises the day-to-day operation of Bailey House.
Oversee all guest services, including check in/check out, orientation, and concierge support; serve as a knowledgeable and welcoming host for guests.
Manage administrative and financial duties related to daily operations, including tracking guest census, preparing donation and fund balance reports for the Bailey House Committee, and maintaining accurate documentation.
Oversee procurement and inventory of supplies for the house.
Coordinate with the contracted cleaning service to ensure all cleanliness and presentation standards are consistently met.
Address routine facility needs, including submitting maintenance work orders, coordinating repairs, and handling tasks such as weekly trash removal.
Perform light cleaning and organizational tasks to maintain a safe and welcoming environment.
Assist with the development and execution of Bailey House's annual marketing plan.
Actively identify and participate in community engagement opportunities to promote Bailey House and strengthen community relationships.
Performs additional duties as requested by the Pinnacle Health Auxiliary or deemed as operationally required.