Baggage Service Supervisor

Alliance Ground International • Ontario, CA

5d • $19 - $23 • Onsite

About The Position

Alliance Ground International (AGI) is seeking a Baggage Service Supervisor to direct leads and agents in meeting and greeting passengers in the claim area, providing assistance with all baggage issues, and creating and maintaining computer files for lost, damaged, and pilfered baggage. AGI is a cargo and aviation services company with a 45-year legacy, operating in over 50 cities across North America. We are looking for talented individuals to join our expanding team.

Requirements

• Minimum age of 18.
• Possession of a high school diploma, GED, or equivalent work experience.
• Previous face-to-face customer service experience.
• Ability to obtain airport security clearance, including a comprehensive 10-year employment, criminal record, and residence background check.
• Authorization to work in the United States (if applicable).
• Authorization to work in Canada (if applicable).

Nice To Haves

• Experience in a fast-paced, safety-obsessed aviation environment.

Responsibilities

• Supervise leads and agents to ensure efficient baggage service operations.
• Counsel and mentor leads and agents, providing on-the-job training as needed.
• Greet arriving customers in the baggage claim area warmly and provide information about the baggage claim process.
• Monitor baggage delivery to ensure efficiency and timeliness, addressing any irregularities.
• Create and maintain baggage tracing files for lost, damaged, or pilfered baggage with accurate details.
• Maintain regular contact with customers regarding their baggage tracing claims.
• Investigate lost or damaged baggage incidents and coordinate the return of items to customers.
• Prepare bag delivery orders and arrange for the delivery of lost baggage.
• Process and secure unclaimed baggage, updating trace records or creating on-hand records.
• Collaborate with ramp service personnel for efficient baggage delivery and resolution of missing baggage issues.
• Answer phone calls and respond to customer messages regarding baggage inquiries.
• Assist customers with Skycap requests, including baggage transportation and wheelchair assistance.
• Continuously monitor baggage delivery for a smooth and timely process.
• Perform other assigned duties as required by the company.

Benefits

• Paid vacation
• Medical/dental/vision for full-time qualified employees
• Medical coverage for part-time employees
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED