Airline Baggage Supervisor

SP Plus•Phoenix, AZ

1d•Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

Must be at least 18 years of age
Be authorized to work in the United States
Must be able to clear a background and drug screen
At least (1) one year of supervisory experience
Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Complete all required training including airport compliance
Able to obtain an airport badge

Nice To Haves

Airline experience preferred

Responsibilities

Oversee and supervise the baggage handling operation
Ensure that all passengers requiring assistance are assisted in a manner that exceeds expectations
Assist with moving luggage at the check-in counter
Maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs
Communicate effectively and clearly
Ask each passenger the safety and security questions
Complete any necessary incident reports
Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities
Exceed customer service standards
Carry out other duties as assigned